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Re: Ver 15 and Vertual memory
Started by faisalpv at 12-13-2007 8:31. Topic has 3 replies.

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  12-13-2007, 8:31
faisalpv is not online. Last active: 12/14/2007 10:25:25 AM faisalpv

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Joined on 12-13-2007
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Ver 15 and Vertual memory
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Hi,

I've been using Ver 13.0 (Raster Imaging Pro) for quite a long time without any problems. I recently have upgraded into 'Raster Imaging Pro 15'. I now seem to get some memory leaks. As soon as I use LBase::LoadLibraries (LT_ALL_LEADLIB) API the VM Size gets added by 92MB and the LBase::UnloadLibraries (LT_ALL_LEADLIB) only releases 54MB.

To reproduce this:
1) create a console application in Windows Visual Studio-6,
2) copy the following two lines in to your main() funcion:

LBase::LoadLibraries (LT_ALL_LEADLIB);
LBase::UnloadLibraries (LT_ALL_LEADLIB);

3) Debug the code, check VMSize after the first line and then after the second line.

Faisal
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  12-13-2007, 12:28
GregR is not online. Last active: 1/2/2009 9:03:27 AM GregR



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Joined on 05-31-2006
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Posts 1,811
Re: Ver 15 and Vertual memory
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I believe that you also sent an email about this same topic.  In the future, please only inquire about the same issue through one medium of support.  This will help ensure that you will not have multiple agents working on the same issue and gives you the best and most efficient support possible.  Please keep in mind that our forum and email response time is the same (1 - 2 business days).  You are more likely to increase your response time due to the extra work you cause for the support department.

I have reproduced this problem and have reported it with the incident number 6470IDT.  This incident will be reviewed and prioritized by our engineering department.  I will contact you when I get more information from our developers.

If you have any more questions, please let me know.

Greg Ross
LEADTOOLS Technical Support
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  12-14-2007, 5:29
faisalpv is not online. Last active: 12/14/2007 10:25:25 AM faisalpv

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Re: Ver 15 and Vertual memory
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Thanks Greg. Sorry about the extra post.

I submitted it here first, after waiting a few hours I thought I probably would get a quick response from support desk and sent an email. Now I understand both takes the same time, which is good.

Thanks for you time.
Faisal

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  11-13-2008, 16:35
GregR is not online. Last active: 1/2/2009 9:03:27 AM GregR



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Joined on 05-31-2006
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Posts 1,811
Re: Ver 15 and Vertual memory
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This incident, 6470IDT, has been fixed.  Please send an email to support@leadtools.com in order to get the download instructions for the latest patch.  For verification purposes, I need you to include the following information:

1. The company you work for
2. The LEADTOOLS serial number(s) you own (if you are evaluating, just say so)
3. The name(s) of the developer(s) using the serial number
4. A link to this forum post

Greg Ross
LEADTOOLS Technical Support
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